Frequently Asked Questions

Get the answers to your questions

FAQs

Our Recipes

Unfortunately, sometimes one bad experience can sometimes lead to your pup avoiding their meals, also known as food aversion. pooches and kitties may refuse to eat food with a taste, texture or smell associated with the bad experience and continue to refuse to eat it even when they are feeling better. Certain cats and dogs are pickier than others and some may need more time to adjust to new things. Our pet pawrents have given us really great feedback about the palatability of our meals, and we believe that we are quite different to anything else on the market
Every cat and dog is different, and we recommend transitioning over a period of 7 to 10 days if you’re new to Scrumbles. It’s normal for tummies to adjust during this time and you may notice stool variation. Many customers see a result within the first few days of use, however it can take a couple of months for full results to be seen.
Probiotics are microorganisms found in your pet’s body. You might have heard of probiotics referred to as “good” and “friendly” bacteria. Probiotics help digestion and balance your pet’s gut flora. A lot of people confuse the two, but Prebiotics and Probiotics are not the same thing. Each play different roles for your pet’s digestive system. We add probiotics to all of our dry food recipes for happy tums and pick-up-able poops. Gut bacteria really are your pooch’s and kitty’s best friend, and have a big part to play in your dog’s overall health. If you’d like to know a bit more about pre/probiotics and how they affect your pet’s health, why not have a look at one of our blogs?
We use free run chicken and turkey which is highly digestible for cats and dogs. All of the meat used comes from a slaughterhouse intended for human consumption (declared high quality and disease free). Contrary to popular myths, this isn’t bad meat that’s got feathers and beaks. UK laws protect against this so you can rest assured that you’re getting the excess meat that we as humans don’t need, kind of like wonky vegetables that supermarkets are now selling. Just as nutritious.
We’re very picky about our pet food and even pickier about who we work with. All our suppliers are subject to an approval process with rigorous checks throughout so that we’re happy they meet our requirements. We implement a number of measures to ensure we receive no GMO raw materials; Risk assessments, written declarations from suppliers to confirm no GMO materials are supplied to us and audits, to ensure full traceability of our supply chain. So in a nutshell no 🙂

Shipping and Delivery

If there is anything wrong with your order or you aren’t completely happy, please get in touch with us within 14 days at hello@scrumbles.com. Please view our full refunds policy in our footer.
All Scrumbles deliveries are tracked. Once your order has been processed you should receive an email notification from the carrier. This will include a consignment number you can use to find the status of your order. We partner with DPD to serve most orders. If you don’t receive the notification or are still having trouble tracking your order, please drop us a note at hello@scrumbles.com quoting your order number.
If orders have been placed and processed, deliveries can’t be canceled. If you need some assistance please email us at hello@scrumbles.com
We’re choosey about who we work with. As we’re committed to minimising our environmental pawprint, we deliver our delicious goodies via DPD who run off 100% renewable energy and offer tracked deliveries for your peace of mind. We also use packaging that’s greener, which you can recyclable or compost at home to avoid landfill, with the exception of the film on our wet food!

Feeding Your Pets

To avoid an upset tummy, it’s best to switch you cat or dog gradually from their old food over a period of 5-7 days, or up to two weeks for puppies or kittens. Do so by gradually increasing the proportion of Scrumbles to their old food until you get to 100% Scrumbles.
Of course you can! Do check the ingredients for the recipes you’re interested in so you know if they’re suitable for your cat or dog. Why not try our feeding calculator to give you a guide on ratios and portion sizes for dinnertime!
Feeding the correct amount for your cat or dog is important in maintaining good health, however the amount varies according to size, body condition, age and lifestyle. Use our feeding calculator to guide you on the feeding quantities.
All our recipes are suitable for all life stages and breeds, so the decision is really up to you and your floof. We typically see pet owners move them on around the age of 1 years old. Don't forget to transition again to help ensure no upset tummies.
Our family pets, Smudge and Boo are chief tasters at Scrumbles. Once they give a wiggle of approval, we share our recipes with friends, family and our lovely customers for their feedback. All our furry friends test our recipes in the comforts of their own home.

Your Account / Subscription

We offer both a one-off and subscription service via this very website. Or if you'd prefer, you can also find us in Tesco, Sainsbury's and Ocado.
YES! We have a brand new loyalty scheme, enabling you to earn points and claim rewards on your next one-off or subscription orders. Visit your account and click on My Rewards to view your profile. We have four tiers, enabling you to benefit from even more points and rewards as you climb up the ranks. Or if you'd like to skip the queue, by starting a subscription with us, you'll automatically jump into our top Tier 4!
When you checkout you'll have the opportunity to create a Scrumbles account. If you don't create an account at checkout, you'll receive an email to verify your account and set a password. Please note for subscriptions it's essential you do so, or you won't have access to your subscription portal.
If you’re having trouble signing in, please send an email to hello@scrumbles.com and we’ll more than happy to help you out. If you’ve reset your password but haven’t received an email, we might have slipped into your junk folder.
You can order via a one-off or subscription order. Not only do you. save 15% on every single order with our subscription, but also the time and hassle of ordering. You choose your goodies, we do the rest!

Our Sustainability

At Scrumbles we hold ourselves as a company and as individuals to the highest standards of ethical business conduct and are a certified B Corp. We work to create mutually beneficial business relationships with diverse suppliers that help create a better world around us. Our supplier diversity policy’s primary goal is to give preference to suppliers owned by women, minorities or other underrepresented populations where they fulfil our purchasing requirements. Sign up to our newsletter to receive our annual report tracking our performance on this and other goals.
We are committed to helping the world around us and thoughtful about our impact choosing only to work with suppliers that share our ethos. How our food is made: We’re mindful of recycling when manufacturing our food and chose our manufacturing partner thoughtfully. The plant reaches a 98% total recycling figure with aims to further reduce the remaining 2% of waste sent to landfill. How we work: Our office is mobile with our mindful approach to travelling with us. We operate paperlessly with the few bits that are printed on recycled paper. When we travel, we mainly stick to public transport. Our packaging: When choosing the packaging for our food, we were overwhelmed by the amount of plastic in the market. We saw that a few paper bags existed but found that these compromised the quality of the food. E.g. where there are high meat contents the lack of moisture barrier can cause the food to go rancid, which would not be a happy cat or dog make! Our bags are packaged in a paper/plastic mix with a minimal layer of plastic to maintain freshness. We’re working closely with our lovely packaging suppliers to develop an earth-friendly alternative that doesn’t compromise on the quality of the food. Watch this space as an exciting alternative will shortly be available that still allows us to give you yummy good food. We’re naturally curious and constantly evolving our thinking to see how we can make further improvements.
As animal lovers, we don’t participate in any invasive animal testing and we hope to encourage others to do the same. Our recipes are designed to put cats and dogs first and come with approval from Smudge, Boo and a few of their furriends, who have taste tested in the comfort of their own home with us. We include meat in our foods as this is critical to deliver optimal nutrition for cats and dogs. For example, cats are obligate carnivores and need meat protein. The nutritional requirements for cats and dogs make vegetarian and vegan diets inappropriate. Our ultimutt dream is for the clean meat movement to become accessible for cats and dogs.
We’re a proud B Corp and donate 1% of our sales towards environemental and social causes to help those who need us most. We work closely with the wonderful people at All Dogs Matter and The Cat Welfare Group feeding their floofsters and raising awareness and funds to support the great work they do. Please check them out!
As animal lovers, animal welfare is close to our hearts. We test all of our recipes on our family pets, Smudge and Boo and then share it with select friends and family before signing off. Scrumbles are listed on the PETA website for “Non-Animal tested Companion Animal Food” We’re also members of the Pet Industry Federation (PIF) a leading trade organisation which monitors and influences animal welfare within the industry. We’re keen to guarantee adventures for many more generations of cats and dogs and as well as treading more lightly on the planet, we work with key charity partners to help us achieve this like All Dogs Matter. A lot of our products contain meat and we’re conscious about the meat we use. Our recent life cycle assessment showed that animal agriculture has the greatest environmental impact. In order to get the full spectrum of amino acids, cats and dogs need animal protein but there are efforts to minimise our impact here. We use human grade ingredients as part of our raw materials which are surplus to the human food chain due to commercial reasons. We try to source all of our meats from the UK – our range of wet dog food is all British meat and we’re working to solely source British meat for our range of dry cat and dog food as well. All the meat we use is free run rather than from caged animals and comply with the European Convention for the Protection of Animals kept for Farming Purposes to ensure high animal welfare standards.
Scrumbles is owned by pet parents Jack and Aneisha. Founded in 2018 by the duo in response to their rescue cat and dog suffering from continual periods of upset tums.
As eco-warriors, we strive to be as responsible and sustainable as we can. Different products bring about different challenges. Our full range of packaging is recyclable, excluding the film on our wet food, which is our final frontier to overcome. Stay tuned as we're on the prowl for a recyclable alternative!
Scrumbles make the majority of their recipes locally in the UK, using responsibly sourced and local ingredients wherever possible.
No! You've likely seen in the news the devastating impact Palm Oil farming has had on tropical rainforests and the endangered species who habit them. That's why we don't use palm oil in any of our products, and never will.

More FAQs

We offer probiotic-packed dry food, grain free wet food, and guilt-free treats suitable for cats, dogs, kittens and puppies!
Yes! All our recipes are suitable for all floofs from 3 months plus. We do also offer a specific dry puppy food or dry kitten food.
You can buy both our cat and dog food direct from our site. We ship next day via DPD. Alternatively you can find our range online via Paws, Ocado, Amazon, Pets at Home and other online retailers, or in-store in Sainsbury's, Tesco, Waitrose and more.
Great news, if you’d like to become a Scrumbles stockist, simply send us a note to hello@scrumbles.com We’ll want to know a little about your business including where you are based and a means of contacting you so please don’t forget to include them.
We specialise in soothing sensitive tummies and you can choose from any of our recipes as they are suitable for all life stages. To help keep sensitive stomaches happy, we always recommend to transition slowly over a period of 7 to 10 days for any new recipe. Our dry dog food recipes have added probiotics, and we add gut friendly Slippery Elm to our a range of guilt-free treats and complete wet food recipes. If you’ve a question for us, please send an email to our customer care team hello@scrumbles.com and we’ll help you as much as possible! If you like to read a bit more about our recipes, you can check them out here!
Our recipes have a high meat content, low level of carbohydrate and additionally added probiotics for digestive health. We also avoid added sugars and salts. We have many customers who’s pets have issues like this. However as every pet is an individual and we don’t know your pets history, we recommend you speak to your vet first. And when changing foods, it’s really important to transition slowly to avoid causing any upset tummies!
Sterilised pets initially see a fall in their metabolism which means they’re at greater risk of weight gain, so feeding guidelines and calorie control is key. Additionally they’re at a greater risk of developing kidney stones, so animal protein and hydration is vital. We have no added salt (sodium chloride) in our recipes, all named ingredients are gluten free avoiding maize and focusing on meat first. Our meat content is high, delivering essential amino acids that cats need and making our food highly digestible. We additionally add probiotics once the food is cooled which can help with weight management and supports digestive health.
No, Scrumbles has never had to recall any of their recipes.
Yes! Back in 2019 Aneisha and Jack entered the den and pitched Scrumbles. They received an offer from Deborah, which they politely declined.

FAQs

Sorry, we couldn't find any matching FAQS. Please drop us a line and we'll get back to you asap or check out our other faqs

Unfortunately, sometimes one bad experience can sometimes lead to your pup avoiding their meals, also known as food aversion. pooches and kitties may refuse to eat food with a taste, texture or smell associated with the bad experience and continue to refuse to eat it even when they are feeling better. Certain cats and dogs are pickier than others and some may need more time to adjust to new things. Our pet pawrents have given us really great feedback about the palatability of our meals, and we believe that we are quite different to anything else on the market
Every cat and dog is different, and we recommend transitioning over a period of 7 to 10 days if you’re new to Scrumbles. It’s normal for tummies to adjust during this time and you may notice stool variation. Many customers see a result within the first few days of use, however it can take a couple of months for full results to be seen.
Probiotics are microorganisms found in your pet’s body. You might have heard of probiotics referred to as “good” and “friendly” bacteria. Probiotics help digestion and balance your pet’s gut flora. A lot of people confuse the two, but Prebiotics and Probiotics are not the same thing. Each play different roles for your pet’s digestive system. We add probiotics to all of our dry food recipes for happy tums and pick-up-able poops. Gut bacteria really are your pooch’s and kitty’s best friend, and have a big part to play in your dog’s overall health. If you’d like to know a bit more about pre/probiotics and how they affect your pet’s health, why not have a look at one of our blogs?
We use free run chicken and turkey which is highly digestible for cats and dogs. All of the meat used comes from a slaughterhouse intended for human consumption (declared high quality and disease free). Contrary to popular myths, this isn’t bad meat that’s got feathers and beaks. UK laws protect against this so you can rest assured that you’re getting the excess meat that we as humans don’t need, kind of like wonky vegetables that supermarkets are now selling. Just as nutritious.
We’re very picky about our pet food and even pickier about who we work with. All our suppliers are subject to an approval process with rigorous checks throughout so that we’re happy they meet our requirements. We implement a number of measures to ensure we receive no GMO raw materials; Risk assessments, written declarations from suppliers to confirm no GMO materials are supplied to us and audits, to ensure full traceability of our supply chain. So in a nutshell no 🙂
If there is anything wrong with your order or you aren’t completely happy, please get in touch with us within 14 days at hello@scrumbles.com. Please view our full refunds policy in our footer.
All Scrumbles deliveries are tracked. Once your order has been processed you should receive an email notification from the carrier. This will include a consignment number you can use to find the status of your order. We partner with DPD to serve most orders. If you don’t receive the notification or are still having trouble tracking your order, please drop us a note at hello@scrumbles.com quoting your order number.
If orders have been placed and processed, deliveries can’t be canceled. If you need some assistance please email us at hello@scrumbles.com
We’re choosey about who we work with. As we’re committed to minimising our environmental pawprint, we deliver our delicious goodies via DPD who run off 100% renewable energy and offer tracked deliveries for your peace of mind. We also use packaging that’s greener, which you can recyclable or compost at home to avoid landfill, with the exception of the film on our wet food!
To avoid an upset tummy, it’s best to switch you cat or dog gradually from their old food over a period of 5-7 days, or up to two weeks for puppies or kittens. Do so by gradually increasing the proportion of Scrumbles to their old food until you get to 100% Scrumbles.
Of course you can! Do check the ingredients for the recipes you’re interested in so you know if they’re suitable for your cat or dog. Why not try our feeding calculator to give you a guide on ratios and portion sizes for dinnertime!
Feeding the correct amount for your cat or dog is important in maintaining good health, however the amount varies according to size, body condition, age and lifestyle. Use our feeding calculator to guide you on the feeding quantities.
All our recipes are suitable for all life stages and breeds, so the decision is really up to you and your floof. We typically see pet owners move them on around the age of 1 years old. Don't forget to transition again to help ensure no upset tummies.
Our family pets, Smudge and Boo are chief tasters at Scrumbles. Once they give a wiggle of approval, we share our recipes with friends, family and our lovely customers for their feedback. All our furry friends test our recipes in the comforts of their own home.
We offer both a one-off and subscription service via this very website. Or if you'd prefer, you can also find us in Tesco, Sainsbury's and Ocado.
YES! We have a brand new loyalty scheme, enabling you to earn points and claim rewards on your next one-off or subscription orders. Visit your account and click on My Rewards to view your profile. We have four tiers, enabling you to benefit from even more points and rewards as you climb up the ranks. Or if you'd like to skip the queue, by starting a subscription with us, you'll automatically jump into our top Tier 4!
When you checkout you'll have the opportunity to create a Scrumbles account. If you don't create an account at checkout, you'll receive an email to verify your account and set a password. Please note for subscriptions it's essential you do so, or you won't have access to your subscription portal.
If you’re having trouble signing in, please send an email to hello@scrumbles.com and we’ll more than happy to help you out. If you’ve reset your password but haven’t received an email, we might have slipped into your junk folder.
You can order via a one-off or subscription order. Not only do you. save 15% on every single order with our subscription, but also the time and hassle of ordering. You choose your goodies, we do the rest!
At Scrumbles we hold ourselves as a company and as individuals to the highest standards of ethical business conduct and are a certified B Corp. We work to create mutually beneficial business relationships with diverse suppliers that help create a better world around us. Our supplier diversity policy’s primary goal is to give preference to suppliers owned by women, minorities or other underrepresented populations where they fulfil our purchasing requirements. Sign up to our newsletter to receive our annual report tracking our performance on this and other goals.
We are committed to helping the world around us and thoughtful about our impact choosing only to work with suppliers that share our ethos. How our food is made: We’re mindful of recycling when manufacturing our food and chose our manufacturing partner thoughtfully. The plant reaches a 98% total recycling figure with aims to further reduce the remaining 2% of waste sent to landfill. How we work: Our office is mobile with our mindful approach to travelling with us. We operate paperlessly with the few bits that are printed on recycled paper. When we travel, we mainly stick to public transport. Our packaging: When choosing the packaging for our food, we were overwhelmed by the amount of plastic in the market. We saw that a few paper bags existed but found that these compromised the quality of the food. E.g. where there are high meat contents the lack of moisture barrier can cause the food to go rancid, which would not be a happy cat or dog make! Our bags are packaged in a paper/plastic mix with a minimal layer of plastic to maintain freshness. We’re working closely with our lovely packaging suppliers to develop an earth-friendly alternative that doesn’t compromise on the quality of the food. Watch this space as an exciting alternative will shortly be available that still allows us to give you yummy good food. We’re naturally curious and constantly evolving our thinking to see how we can make further improvements.
As animal lovers, we don’t participate in any invasive animal testing and we hope to encourage others to do the same. Our recipes are designed to put cats and dogs first and come with approval from Smudge, Boo and a few of their furriends, who have taste tested in the comfort of their own home with us. We include meat in our foods as this is critical to deliver optimal nutrition for cats and dogs. For example, cats are obligate carnivores and need meat protein. The nutritional requirements for cats and dogs make vegetarian and vegan diets inappropriate. Our ultimutt dream is for the clean meat movement to become accessible for cats and dogs.
We’re a proud B Corp and donate 1% of our sales towards environemental and social causes to help those who need us most. We work closely with the wonderful people at All Dogs Matter and The Cat Welfare Group feeding their floofsters and raising awareness and funds to support the great work they do. Please check them out!
As animal lovers, animal welfare is close to our hearts. We test all of our recipes on our family pets, Smudge and Boo and then share it with select friends and family before signing off. Scrumbles are listed on the PETA website for “Non-Animal tested Companion Animal Food” We’re also members of the Pet Industry Federation (PIF) a leading trade organisation which monitors and influences animal welfare within the industry. We’re keen to guarantee adventures for many more generations of cats and dogs and as well as treading more lightly on the planet, we work with key charity partners to help us achieve this like All Dogs Matter. A lot of our products contain meat and we’re conscious about the meat we use. Our recent life cycle assessment showed that animal agriculture has the greatest environmental impact. In order to get the full spectrum of amino acids, cats and dogs need animal protein but there are efforts to minimise our impact here. We use human grade ingredients as part of our raw materials which are surplus to the human food chain due to commercial reasons. We try to source all of our meats from the UK – our range of wet dog food is all British meat and we’re working to solely source British meat for our range of dry cat and dog food as well. All the meat we use is free run rather than from caged animals and comply with the European Convention for the Protection of Animals kept for Farming Purposes to ensure high animal welfare standards.
Scrumbles is owned by pet parents Jack and Aneisha. Founded in 2018 by the duo in response to their rescue cat and dog suffering from continual periods of upset tums.
As eco-warriors, we strive to be as responsible and sustainable as we can. Different products bring about different challenges. Our full range of packaging is recyclable, excluding the film on our wet food, which is our final frontier to overcome. Stay tuned as we're on the prowl for a recyclable alternative!
Scrumbles make the majority of their recipes locally in the UK, using responsibly sourced and local ingredients wherever possible.
No! You've likely seen in the news the devastating impact Palm Oil farming has had on tropical rainforests and the endangered species who habit them. That's why we don't use palm oil in any of our products, and never will.
We offer probiotic-packed dry food, grain free wet food, and guilt-free treats suitable for cats, dogs, kittens and puppies!
Yes! All our recipes are suitable for all floofs from 3 months plus. We do also offer a specific dry puppy food or dry kitten food.
You can buy both our cat and dog food direct from our site. We ship next day via DPD. Alternatively you can find our range online via Paws, Ocado, Amazon, Pets at Home and other online retailers, or in-store in Sainsbury's, Tesco, Waitrose and more.
Great news, if you’d like to become a Scrumbles stockist, simply send us a note to hello@scrumbles.com We’ll want to know a little about your business including where you are based and a means of contacting you so please don’t forget to include them.
We specialise in soothing sensitive tummies and you can choose from any of our recipes as they are suitable for all life stages. To help keep sensitive stomaches happy, we always recommend to transition slowly over a period of 7 to 10 days for any new recipe. Our dry dog food recipes have added probiotics, and we add gut friendly Slippery Elm to our a range of guilt-free treats and complete wet food recipes. If you’ve a question for us, please send an email to our customer care team hello@scrumbles.com and we’ll help you as much as possible! If you like to read a bit more about our recipes, you can check them out here!
Our recipes have a high meat content, low level of carbohydrate and additionally added probiotics for digestive health. We also avoid added sugars and salts. We have many customers who’s pets have issues like this. However as every pet is an individual and we don’t know your pets history, we recommend you speak to your vet first. And when changing foods, it’s really important to transition slowly to avoid causing any upset tummies!
Sterilised pets initially see a fall in their metabolism which means they’re at greater risk of weight gain, so feeding guidelines and calorie control is key. Additionally they’re at a greater risk of developing kidney stones, so animal protein and hydration is vital. We have no added salt (sodium chloride) in our recipes, all named ingredients are gluten free avoiding maize and focusing on meat first. Our meat content is high, delivering essential amino acids that cats need and making our food highly digestible. We additionally add probiotics once the food is cooled which can help with weight management and supports digestive health.
No, Scrumbles has never had to recall any of their recipes.
Yes! Back in 2019 Aneisha and Jack entered the den and pitched Scrumbles. They received an offer from Deborah, which they politely declined.