Shipping Policy & Returns
Speedy Delivery
Using DPD, UK's leading parcel delivery service
Free Delivery
On orders over £40*
Refunds
If something goes amiss let us know and we'll get it resolved. See returns policy below.
Cost
Standard delivery is free on orders over £40, and £4.99 for orders below this.
Timing
We aim to get your Scrumbles to you ASAP. We use a standard next day delivery service, and orders are typically dispatched 1-2 working days after the order is placed. During busy periods this can be delayed.
Cost
Standard delivery for harder to reach areas like the Scottish Highlands, Scottish Isles and offshore UK is free on orders over £100 and £20 on orders below this value. We are currently unable to serve the Channel Islands, and the Isle of Man.
Timing
Harder to reach areas can take longer than next day and in light of COVID, there may be further delays. For orders placed on Fri-Sun they will be despatched on Monday.
Cost
Due to the current situation we have had to pause all non UK shipping.
Timing
Please stay tuned for more information.
KEEPING YOUR PAWPRINT LIGHT
STORAGE
All our food can be stored at ambient room temperate omitting the need for cold chain transport. Once our wet food has been opened though, please do store it well-covered in your fridge and consume within 72 hours.
RECYCLE
Our dry food and treats bags are 100% recyclable with your plastic carrier bags. The pots and FSC sleeves of our wet food are 100% recyclable in your plastic (PP5) and paper recycling respectively, and our new wet cat food tins are 100% recyclable with your metals. The packaging materials we use are also 100% recyclable with your paper and card.
DELIVERY
Our delivery service runs on 100% renewable energy, and has one of the highest rates of first time delivery to reducing unnecessary transport.
