Shipping policy

Delivery

7.1 We deliver via DPD and Royal Mail to UK addresses unless stated otherwise.

7.2 Delivery times, charges, and options are shown at checkout. For UK mainland orders, standard delivery is free on orders over £40, and £4.99 for orders below this. For non UK mainland or further afield addresses (such as Highlands), shipping is free over £80, or £10 below this.

7.3 If you instruct the carrier to leave goods in a safe place or with a neighbour, delivery will be treated as completed once delivered there. We may not be able to replace or refund parcels reported missing after safe place delivery unless the carrier confirms non-delivery.

7.4 If we cannot deliver within 30 days, you may cancel for a full refund.

7.5 We may change or introduce delivery partners or change delivery cost at any time. Changes to delivery costs won’t affect orders that have already been placed.

7.6 We are not responsible for delays or failures caused by events outside our reasonable control including transport disruption, strikes, natural disasters, or supplier failures.