Refund policy

Right to Cancel & Returns

8.1 Once an order has entered processing, we may be unable to amend or stop it before dispatch. This does not affect any statutory cancellation or withdrawal rights available to you.

8.2 If you are a consumer purchasing online, you generally have the right to cancel or withdraw from your purchase within 14 days of receiving the goods, subject to exceptions under applicable law.

8.3 In addition to your statutory rights, Scrumbles offers a voluntary 30-day returns period. You may return eligible products within 30 days of receiving your order, provided they are unused, unopened and in a resalable condition.

8.4 Certain goods may be excluded from statutory cancellation or withdrawal rights, or from our voluntary returns policy, where permitted by applicable law. This may include:

• goods that are liable to deteriorate or expire rapidly; and
• certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

8.5 To request a return, please visit the Returns page for the Scrumbles store or market from which you purchased. Returns must be requested within the applicable returns period.

8.6 Unless the products are faulty, damaged, incorrect or otherwise not as described, you may be responsible for the direct cost of returning the products to us where permitted by applicable law. Any applicable return shipping costs will be communicated to you as part of the returns process.

8.7 Refunds will normally be issued using the original payment method and within the timeframe required by applicable law. Where permitted by law, we may make a reasonable deduction if products have been handled beyond what is necessary to establish their nature, characteristics and functioning.

8.8 Where an order is returned to us because delivery was refused, the delivery address provided was incorrect or incomplete, or the order was not collected, we may deduct reasonable direct delivery or return costs from any refund where permitted by applicable law.

8.9 Nothing in this policy affects your statutory rights, including your rights where products are faulty, damaged, incorrectly supplied or otherwise do not conform to your contract with us.

Faulty, Damaged or Incorrect Products

9.1 Your statutory consumer rights are not affected by this policy.

9.2 If you receive a product that is faulty, damaged, incorrect or otherwise does not conform to your order, please contact us at hello@scrumbles.com as soon as reasonably possible.

9.3 Please provide your order details and, where appropriate, information or photographs showing the issue so that we can investigate and resolve it.

9.4 Where a product is faulty, damaged, incorrect or otherwise does not conform to your contract with us, we will provide the appropriate remedy in accordance with the consumer protection laws applicable to your purchase.

9.5 Where we require a faulty, damaged or incorrect product to be returned, we will cover reasonable return costs where required by applicable law.