If there is anything wrong with your order or you aren’t completely happy, please get in touch with us within 14 days at email@example.com
Returns and refund policy
If you are a consumer, you have the right to cancel your contract with us for any unused and unopened products within a period of fourteen (14) days starting the day after your receipt (or receipt by someone identified by you) of the products as reflected by the carrier’s recorded date of successful delivery, provided they are in resalable condition. To exercise your right to cancel, you must inform us of your decision. You may do this by contacting us via email, telephone or post. In order
If you cancel your contract with us, you must send the cancelled products back to us at the following address: Scrumbles Returns, We Are Fulfilment Ltd, Mark Street, Sandiacre, Nottingham,NG10 5AD marked with your order number. The refund will be made in the form of the original payment. You bear the cost of fulfilment and return shipping costs, unless the products are defective, or the products received were not the products ordered.
If you refuse an order and it's not due to the items being defective or incorrect, and we receive the goods back in resalable condition, we will refund the product cost, deducting the cost of the return shipping.
Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at firstname.lastname@example.org with your order number and a description of the problem. If your order arrives damaged when it gets to you, please get in touch and we’ll be happy to arrange for a refund or replacement of the damaged items. In the rare occasion where a parcel goes missing, we will raise a claim with the courier. Please note claims will not be accepted if you have asked DPD to leave the parcel in a safe place including on your front porch, and in these cases the liability falls with the consumer or customer.